Jeroen de Groot

  • Total activity 45
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Activity overview

Latest activity by Jeroen de Groot
  • Jeroen de Groot created an article,

    My ticket is gone!

    Did your ticket disappear from your Wallet and you validated the ticket in time? Then we encourage you to try the following: Close the app completely and restart it Make sure you have the latest v...

  • Jeroen de Groot created an article,

    Activate the canceled ticket (s) again

    After winning your tickets, it is important that you indicate within 1 hour whether you invite someone. • Your friend (in) has 12 hours to do so.   Are you too late? Then the ticket (s) will unfo...

  • Jeroen de Groot created an article,

    I want to convert my ticket (s)

    The ticket you win can’t be transferred to an e-mail address or a different name If your friend is (in) prevented, the second ticket can be converted Go to the chat in the app or call (+31) 020-...

  • Jeroen de Groot created an article,

    I would like to change my profile data

    If you want to change your profile details, please contact customer service via the button at the top right with the subject "change profile information" or call +4420 36954215. Enter your name and...

  • Jeroen de Groot created an article,

    I have not received my bonus spins

    If you have actually been to the event of I'M IN tickets, you will get extra spins when you have checked in: To check in, you must have the GPS on (then the box is no longer gray) Usually this ha...

  • Jeroen de Groot created an article,

    I would like to be unsubscribed from the mailing list

    Do not want to receive the weekly newsletter anymore? Open the newsletter of I'M IN Click on the 'unsubscribe form this list button at the bottom of the mail.

  • Jeroen de Groot created an article,

    The app crashes or crashes

    If your profile is not fully completed, this can cause problems. Is not this? Please contact us via the app or call (+31) 0203080915. So that we can see what we can do.

  • Jeroen de Groot created an article,

    I would like to delete my I 'M IN account

    If you are certain that you do not want free tickets for festivals anymore, please send a message via the button at the top right. Then we will delete your account.

  • Jeroen de Groot created an article,

    My friend did not receive an invitation

    Accepting the invitation is done in the I'M IN app. After you have won, you must send the invitation within 12 hours. If the invitation has been sent for more than 12 hours, it has expired. The in...

  • Jeroen de Groot created an article,

    I can’t go to the event. Can my friend who I have invited still use his / her card?

    If the guest has already accepted the ticket and the ticket has been validated, he / she can continue to use the ticket.  The ticket of the winner can unfortunately not be converted, this is also...